We strive to provide you with high-quality products. If for any reason you are not satisfied with your purchase or if your item is damaged, our Exchange & Repair Policy ensures a smooth process for resolving your concerns.

1. Exchange Policy
We offer exchanges on products purchased from our website under the following conditions: 
– The item must be returned within 7 days of receiving the order. 
– The product must be unused, in its original condition, and in the original packaging with all tags intact. 
– Custom or personalized items are non-exchangeable unless defective or damaged. 
– Shipping charges for exchanges are the responsibility of the customer unless the product is faulty or incorrect.

To initiate an exchange, please contact our customer service team at [contact details] with your order number and reason for exchange. We will guide you through the process and help you select the correct item.

2. Repair Policy
We want to ensure that our products remain in excellent condition. If your item is damaged due to manufacturing defects, we offer a repair service. 
– Repair requests must be made within 30 days of purchase. 
– The product must be returned to us in its original condition. 
– We reserve the right to assess the damage and determine whether repair is possible or if a replacement is required. 
– The cost of repairs due to manufacturing defects will be covered by us. However, repairs due to misuse, accidents, or wear and tear may incur a charge.
To request a repair, please contact our customer service team at [contact details] with your order number and details of the issue. We will assess the situation and assist you with the repair process.

3. Non-Returnable & Non-Exchangeable Items
– Customized and personalized products are not eligible for exchange or repair unless they are faulty or damaged upon receipt.
– Sale or discounted items are only eligible for exchange if they meet the conditions listed above.

For any questions or to start the exchange or repair process, please reach out to us at [contact details]. We are happy to assist you and ensure you’re completely satisfied with your purchase!